Cancellation Policy
Maypug Cancellation Policy
At Maypug, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe:
You can cancel your order within 1 hour of placing it. We process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.
How to Cancel an Order:
- Contact us immediately at contact@maypug.com with your order number and cancellation request.
- Our customer service team will verify your order status and, if within the 1-hour window, will assist you in canceling it.
- If your order has already been processed, we’ll guide you on the next steps, which may involve initiating a return.
Refund for Cancelled Orders:
If the cancellation is successful within the 1-hour timeframe, we will issue a refund to your original payment method. Please allow a few business days for the refund to reflect in your account.
Late Cancellation:
Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may have already been processed. If this occurs, please refer to our Return and Refund Policy for further steps.
Contact Information:
For cancellation requests or inquiries, contact us at contact@maypug.com. Our customer service team is ready to assist you.
Note: Maypug reserves the right to update or modify this cancellation policy at any time. Changes will take effect immediately upon posting on our website.
Thank you for choosing Maypug! We appreciate your understanding and cooperation with our cancellation policy.